Terms of Use
This website is operated by Zaca Mesa Winery & Vineyards. Throughout the site, the terms “we”, “us”, and “our” refer to Zaca Mesa Winery & Vineyards. Zaca Mesa Winery & Vineyards offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to alter our Terms of Use at any time. For any questions regarding our Terms and Policies, you may contact us at info@zacamesa.com.
PRIVACY POLICY
When using our website, you consent to our Privacy Policy. We collect personal information that you voluntarily provide to us when you register on our website. Collection information may include names; phone numbers; email addresses; shipping addresses; billing addresses; debit/credit card payment information; and other similar information. This information is necessary so that we may ship your purchase(s) to you and communicate regarding your purchase(s). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Your information is never, under any circumstances, shared or sold to any third parties or websites. Information you voluntarily provide to us is kept confidential and private to the Company and will only be used for order processing and/or marketing email sends. You may unsubscribe from our emails at any time by clicking the “unsubscribe” link in our email footer.
SHIPPING
You must be at least 21 years of age or older to purchase and receive wine shipments. Government policy requires someone 21 or older to sign for wine shipments when delivered to a shipping address. Shipping carriers have a three (3) attempt delivery policy. After three unsuccessful delivery attempts your wine order will be returned to the warehouse. Re-shipped orders will be charged a re-ship fee to be billed to the card on file. Shippers are not permitted to leave packages without obtaining an adult signature.
We reserve the right to delay shipping orders due to adverse weather conditions. Wine is a perishable commodity! To protect the quality of our wines in transit from extreme high or low temperatures, we may delay shipping orders until more moderate weather conditions are forecasted. However, we cannot guarantee ideal shipping conditions will remain in effect during transit once the wines leave our warehouses.
CONSUMPTION
Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.
Wine Club Benefits & Terms
Member must be 21 years of age or older to enroll in the wine club. Cancellations will be accepted at any time after receiving a minimum of one year’s club releases. Membership benefits are contingent upon an active membership account and the member must be in good standing. By enrolling in the club, you are authorizing Zaca Mesa Winery & TREAD Wines to send emails to the email address on file in accordance with the Privacy Policy available online at: www.zacamesa.com/terms-of-use. We reserve the right to alter the wine club membership benefits and wine club release schedule at any time. We reserve the right to terminate your membership at any time with cause.
MEMBERSHIP CHANGES
It is the Member’s responsibility to inform us of any changes to billing address, shipping address, credit card, email address, or phone number prior to wine club releases. The club membership is not transferable.
REFUNDS & RESTOCKING FEES
Refunds requests on orders may be accepted within 48 hours of charging the customer’s card on file. If a refund is accepted, the customer will receive a refund for the wines in their order. On returned, intact orders, a restocking fee to cover carrier shipping & handling costs will be incurred to the credit card on file.
WILL-CALL
Will-Call orders (available to California residents) will be held at the winery for up to 90 days from billing date. After 90 days the orders will be shipped to the address on file at the current standard carrier shipping rates and will be billed to the credit card on file. Club Membership Special Shipping Rate benefits do not apply to orders that have not been picked up within the allotted 90-day window.
SHIPPING POLICIES
The Member is subject to address correction or re-route fees as charged by the shipping carrier. Such fees will be billed to the credit card on file. Re-shipped orders will be charged the current standard carrier shipping rates and will be billed to the credit card on file.
Government policy requires an adult 21 years of age or older to sign for wine order shipments when delivered to a business or residential location. Shipping carriers are not permitted to leave wine orders without obtaining the signature of an adult at least 21 years of age. Shipping carriers have a three (3) attempt delivery policy. After three unsuccessful delivery attempts, your wine order shipment will be returned to the warehouse.
Weather & Shipping Holds
We reserve the right to delay shipping orders due to adverse weather conditions. Wine is a perishable commodity! To protect the quality of our wines in transit from extreme high or low temperatures, we may delay shipping orders until more moderate weather conditions are forecasted. However, we cannot guarantee ideal shipping conditions will remain in effect during transit once the wines leave our warehouses.
CLUB MEMBER VENUE DISCOUNT ELIGIBILITY
Special Club Member discount on the Zaca Mesa venue rates for private events may be used as long as the following qualifications are met: Must be an active Club Member to receive Club Member special venue rate (Active Club Member: Must have received at least one (1) club release prior to signing event contract to receive Club Member special venue rate); Must be an active Club Member upon signing event contract to receive Club Member discount on event wines; Member may not use, hold, or modify club releases for use at private events.
