Zaca Mesa Winery & Vineyards is a family-owned and operated business located in the heart of Santa Barbara County’s premier wine-growing region. Established in 1973, we fuse the past with the present by combining Old World winemaking practices with innovative farming and vineyard techniques.
Our location, surrounded by the San Rafael Mountains, offers stunning office views of both vineyard and mountain landscapes.
Open Positions
Tasting Room Manager
We are seeking a motivated and enthusiastic individual to join our dynamic sales and hospitality team as a Tasting Room Manager. The Tasting Room Manager is responsible for the day-to-day operations of the tasting room and guest experience at Zaca Mesa Winery.
The major responsibilities of this position include:
Collaborate with executive team and participate in the development of the strategic plan for the organization including financial planning, forecasting, and budgeting for the tasting room.
Develop monthly departmental objectives, and goals which may include wine sales, wine club sign-ups, phone sales campaigns and customer outreach programs. Identify metrics to measure staff performance and develop individual and team incentives.
Responsible for training, supervising, motivating, and developing all seasonal, part-time, and full-time Tasting Room Associates in the following areas: sales, customer service, wine knowledge, inventory management, point-of-sales system, safety, company policies/procedures and government regulations.
Maintain knowledge of market and industry competitors and Direct to Consumer best practices in the industry.
Champion customer service and staff education by ensuring that all Tasting Room Associates communicate in a knowledgeable, professional, and gracious manner that is accurate and consistent with the mission and vision of Zaca Mesa Winery & Vineyards.
We are seeking a motivated and enthusiastic individual to join our dynamic sales and hospitality team as a Tasting Room Associate. The Tasting Room Associate is responsible for engaging the customer in a professional and gracious manner, while providing an authentic wine tasting experience with our portfolio of ultra-premium Rhône and Burgundian varietal wines.
The major responsibilities of this position include:
Communicate Zaca Mesa’s history and company culture to the customer in a knowledgeable, professional, and courteous manner that is consistent with our brand messaging.
Pour tasting flights to both small and large groups while sharing enticing Zaca Mesa wine and vineyard information.
Create opportunities to promote the sale of wine, club memberships, events, and merchandise to customers.
We are seeking a motivated and enthusiastic individual to join our dynamic sales and hospitality team as a Customer Service Representative. The Customer Service Representative is responsible for responding to customer inquiries via email and phone in a professional and courteous manner.
Organization, enthusiasm, and excellent time management skills are essential for this role. This is a fast-paced environment with a high-volume of customer inquiries so excellent interpersonal skills and the ability to take initiative will be required.
The major responsibilities of this position include:
Answer and respond to incoming phone calls and emails to assist customers with orders and inquiries, while communicating in a professional and courteous manner that is consistent with our brand and culture.
Participate in customer outreach and phone sales campaigns to support team sales goals and build customer relationships.
Create opportunities with the customer to promote wine sales, club memberships, and events.
We are seeking a motivated and enthusiastic individual to join our dynamic sales and hospitality team as a Marketing Intern. The Customer Service Representative is responsible for responding to customer inquiries via email and phone in a professional and courteous manner.
The Marketing Intern is responsible for building and expanding brand awareness and brand loyalty by means of social media engagement, content creation, event assistance, and authentic wine tasting experiences. Under general supervision by the marketing managers, the Marketing Intern is responsible for supporting the creation, implementation, and development of Zaca Mesa and TREAD’s image by utilizing print, web, interpersonal, and social media channels.
The major responsibilities of this position include:
Daily assistance of managing Zaca Mesa and TREAD social media platforms, including creation of compelling and sharable social media content to engage and increase interaction with current and potential customers. Social media channels include Facebook, Instagram, Pinterest, etc. Responsible for daily interaction and responses with followers and fans, as well as assisting with occasional boosted posts through Facebook and Instagram. Assist with staged photo shoots and video production to build social media and marketing content.
Stay current with the latest social media trends and development of technologies. Observe the competitive landscape and consumer behaviors to understand current and future social networking trends.
Provide market research support on current projects, including wine country visitation statistics and trends, competitor websites, influencer marketing packages, and other topics as assigned.
Pour tasting flights to both small and large groups while sharing enticing Zaca Mesa wine and vineyard information, as well as assisting with winery/private/wholesale events.
